Privacy Policy

HYDROGUARD WATER FILTRATION WEBSITE TERMS

These Website Terms of Use govern access to and use of the Hydroguard website, social media platforms, online forms, online quotations, WhatsApp communications, and related digital services.

By accessing or using this website, users agree to these Terms.

1. WEBSITE INFORMATION DISCLAIMER

1.1 Information on this website is provided for general informational purposes only.

1.2 While Hydroguard endeavours to provide accurate information, Hydroguard does not guarantee:

  • completeness;
  • accuracy;
  • suitability;
  • reliability;

or

  • availability of information.

1.3 Product specifications, images, system performance estimates, and marketing statements may change without notice.

1.4 Website information does not constitute engineering advice, legal advice, medical advice, or guaranteed performance outcomes.

2. WATER QUALITY AND HEALTH DISCLAIMER

2.1 Hydroguard filtration systems are intended to assist in improving water quality only.

2.2 Hydroguard does not represent or guarantee that its products:

  • prevent disease;
  • cure medical conditions;
  • eliminate all contaminants;
  • produce sterile water; or
  • replace medical-grade purification systems.

2.3 Customers requiring specialised or regulated water quality standards must conduct independent testing and verification.

2.4 Hydroguard shall not be liable for health-related claims allegedly arising from water quality or system performance.

3. QUOTATIONS AND PRICING

3.1 All quotations issued via website, email, WhatsApp, or social media are subject to:

  • site inspection;
  • water testing;
  • stock availability;
  • import costs;
  • exchange rate fluctuations; and
  • final written approval.

3.2 Hydroguard reserves the right to amend pricing, specifications, and availability without notice.

4. THIRD-PARTY LINKS

4.1 This website may contain links to third-party websites.

4.2 Hydroguard is not responsible for:

  • content;
  • privacy practices;
  • products;
  • services;

or

  • accuracy, of third-party websites.

5. INTELLECTUAL PROPERTY

5.1 All content on this website including:

  • logos;
  • images;
  • text;
  • videos;
  • graphics;
  • layouts;
  • designs;
  • technical content;
  • and branding, remains the property of Hydroguard unless otherwise stated.

5.2 Users may not reproduce, distribute, copy, modify, scrape, republish, or commercially exploit website content without written consent.

6. LIMITATION OF LIABILITY

6.1 To the maximum extent permitted by law, Hydroguard shall not be liable for:

  • website interruptions;
  • errors;
  • technical failures;
  • viruses;
  • data loss;
  • business interruption;
  • indirect losses;
  • or reliance upon website information.

7. PRIVACY POLICY

7.1 Collection of Information

Hydroguard may collect:

  • names;
  • email addresses;
  • telephone numbers;
  • addresses;
  • installation details;
  • water test information;
  • payment details;
  • IP addresses; and
  • website usage data.

7.2 Use of Information

Collected information may be used for:

  • quotations;
  • installation scheduling;
  • customer service;
  • warranty support;
  • marketing communications;
  • maintenance reminders;
  • analytics;
  • service improvement; and
  • legal compliance.

7.3 Marketing Communications

Hydroguard may send:

  • promotional emails;
  • WhatsApp communications;
  • maintenance reminders;
  • newsletters;
  • and advertising materials,

unless users opt out.

7.4 Cookies and Tracking

The website may use:

  • cookies;
  • Meta/Facebook pixels;
  • Google Analytics;
  • remarketing tools; and
  • advertising technologies.

Users may disable cookies through browser settings.

7.5 Data Protection

Hydroguard takes reasonable steps to protect collected data
but does not guarantee absolute security of online transmissions or stored
information.

7.6 Third-Party Services

Hydroguard may use third-party platforms including:

  • Meta;
  • Google;
  • CRM systems;
  • payment gateways;
  • WhatsApp;
  • cloud storage providers; and
  • analytics platforms.

Use of third-party platforms is subject to those providers’
own policies and terms.

8. ACCEPTANCE OF WEBSITE TERMS

By:

  • using the website;
  • submitting an inquiry;
  • requesting a quotation;
  • making payment;
  • communicating with Hydroguard electronically; or
  • engaging Hydroguard services,

users acknowledge acceptance of these Website Terms and Conditions.

9. GOVERNING LAW

These Website Terms shall be governed by the laws of the Republic of Indonesia.